What does "dispatch" mean?
This means that it has left our warehouse and is on its way! Please note that the dispatch date is not the delivery date ...
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General Shipping Enquiries
Information on dispatch, specific delivery instructions and courier notifications.
When will you dispatch my order?
We're delighted to provide same-day dispatch for orders placed by 3pm (Sydney time) on weekdays. This means ...
Where are my items shipped / dispatched from?
Though Maggie Beer Products has roots in South Australia, all products purchased from our online store are ...
Do you contact the recipient? What notifications do you send?
While we understand that your gift may be sent as a surprise, it is highly recommended to inform your recipient that ...
Will the delivery driver call upon arrival?
Our partnered delivery drivers are unable to call recipients prior to or upon delivery. We advise checking with ...
What if no one is available at the delivery address at the time of delivery?
Depending upon your selected method of shipping, our courier partner may ...
Can I have my order delivered to a hospital?
We do not advise sending an order directly to a hospital. Most hospitals have specific guidelines regarding the delivery ...
I have received a delivery notification, but what does it mean?
Some couriers and companies have industry-specific words and abbreviations that they sometimes use when ...
Can I choose when my order is delivered?
We currently offer Preferred Date Delivery to select metropolitan areas! A few things to take note of ...
Can I request a specific time of delivery for my order?
As orders are sorted on the day of delivery by our freight partners and are organised based on ...
Will all of my ordered items arrive together?
If your order contains multiple items all going to the same delivery address, it is likely that your entire order will ...
Do you deliver to PO Boxes and Parcel Lockers?
By selecting either Standard Shipping or Express Shipping with Australia Post, we can ship to PO Boxes and Parcel ...
Can I request a signature for delivery?
All deliveries will default to ‘Signature on Delivery with Authority to Leave’ - which means that the receiver will ...
What Is Authority to Leave (ATL)?
Authority to Leave means that you give permission for the delivery driver to leave the parcel in a safe place if ...
What is a Proof of Delivery (POD)?
A Proof of Delivery (POD) is confirmation from courier services that a delivery has been completed, which can be ...
What is the Australia Post App?
We recommend downloading the free AusPost App, available for most smartphones. It allows for ...
Are there any shipping delays?
On rare occasions, there can be unforeseen delays, which we do everything in our power to prevent ...
How long does delivery take?
For an estimate on how long your order will take to arrive, check your delivery postcode in our Delivery Calculator ...
How do I track my order?
Once your order has been dispatched (shipped) from our warehouse, you will receive a confirmation email. This ...