Will all of my ordered items arrive together?Updated 3 days ago
If your order contains multiple items all going to the same delivery address, it is likely that your entire order will be delivered at once. However, the arrival time and delivery of each product will depend on the types of products in your order:
- Pantry Items: While we try to pack multiple pantry items together in one shipping box, sometimes this will not be possible and we will need to use multiple shipping boxes. For example, we will need to use multiple shipping boxes for orders with many items or orders that contain large or heavy items.
- Hampers: Our hampers are delivered as individual parcels, meaning that each hamper is sent separately. We are unable to add additional pantry items to hamper boxes.
If your order is being sent in more than one shipping box, as an individual parcel with its own shipping label, there is a chance that it may be separated from the other parcels in transit.
You will notice in the tracking for your delivery that there is a drop-down box with "Item 1 of 2", "Item 2 of 2" (etc.), which will give you an update on the status of each item.
In this case, the deliveries will usually arrive within a day of each other.
FURTHER INFORMATION