Do you contact the recipient? What notifications do you send?Updated 3 days ago
While we understand that your gift may be sent as a surprise, it is highly recommended to inform your recipient that something is on the way. This will help avoid any disappointment if a parcel is overlooked or left in a safe place at the designated address.
We recognise that many of our products are sent as gifts and therefore, we only communicate with the purchaser using the contact information provided at checkout.
Our courier partners however, usually notify recipients when a delivery is approaching, to help in preventing missed deliveries. Here are some examples of the information shared by our couriers:
Australia Post
Australia Post provides everyone with the option to sign up to an account that can be linked to their personal contact information.
Australia Post also has an interactive app available for most smartphones. It is linked to a phone number, email address and/or delivery address.
These options provide a recipient with the most up-to-date information for a delivery. More information can be found on the Australia Post website: Australia Post App or MyPost Account.
These are voluntary applications, and we are unable to prevent a recipient from being notified via these methods.
StarTrack Couriers
StarTrack Couriers connects with the recipient via an SMS that links to all tracking information and updates on delivery status. Please note that this SMS can only be sent if a valid Australian mobile number has been provided for the recipient at checkout.
Home Delivery Services (HDS)
HDS connects with the recipient via an SMS that links to all tracking information and updates on delivery status:
- A "pre-delivery" text is sent the evening before an expected delivery;
- An "on board for delivery" text is sent when the delivery is close by; and
- A "delivered" text is received once a delivery has been completed successfully.
Please note that these messages can only be sent if a valid Australian mobile number has been provided for the recipient at checkout. Due to the chilled nature of our cheese hampers, we strongly recommend providing a recipient's contact number.
FURTHER INFORMATION
Will the delivery driver call upon arrival?
What are "Delivery Instructions" and why were they not followed?