Are there any shipping delays?Updated 3 days ago
On rare occasions, there can be unforeseen delays, which we do everything in our power to prevent or assist in resolving. Deliveries are sometimes subject to network delays, especially during the holiday season and closer to special occasions. It is strongly recommended that you continuously check the updated information available via the tracking link provided upon dispatch.
For an estimate on how long your order may take to arrive, please see the following article: How long does delivery take?
Please note that this is an estimate only and our delivery partners offer these as a minimum timeframe.
Occasionally, despite the best efforts of the delivery driver, a delivery may be unsuccessful. This can be for a number of reasons, including, but not limited to, the recipient not being home, no safe location, barred access, no parking, etc. Please note that we will not be able to refund the cost of shipping in these instances.
We strongly recommend downloading the free AusPost App, available for most smartphones. It allows for push notifications, so you are kept up to date with any major status changes for your deliveries: dispatch, tracking, delays and delivery locations.
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