My order hasn't arrived yet. What can I do?
Please make sure you have considered the estimated delivery date or delivery window for your order. This is the date ...
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Delivery Issues & Questions
Support for common delivery concerns.
Can I redirect my order to a new address after it has been dispatched?
Once your order has been dispatched and picked up by our couriers, we are unable to request redirection. If you have ...
Why is my tracking currently unavailable?
Once your order has been dispatched (shipped) from our warehouse, you will receive a confirmation email. This email ...
Why is my order awaiting collection from the Post Office (LPO)?
A delivery may have to be collected from a local Post Office for a variety of reasons, including but not limited to ...
What are "Delivery Instructions" and why were they not followed?
Additional delivery instructions can be added at the checkout, in order to assist the delivery drivers in ...
Why didn't the courier leave my parcel, even with authority to do so?
If no one is home to receive your parcel and authority to leave has been given, the courier will assess the safety of ...
My order has been "Returned To Sender". What happens now?
Occasionally, an order will be returned to us for any of the following reasons (not limited to) ...
I think my order was delivered to the wrong address, what can I do?
Our freight partners' first priority is to ensure the successful delivery of your order, though sometimes errors can occur ...
Who sent me my lovely gift?
Have you received a gift, but you don't know who from? That's okay, we can help! ...