My order hasn't arrived yet. What can I do?Updated 3 days ago
Please make sure you have considered the estimated delivery date or delivery window for your order. This is the date given to you at checkout and is an estimate only. If it is still within the delivery window or is prior to the delivery date, please wait until after this time has passed before contacting us.
We will send you a shipping notification email as soon as your order has been dispatched. The email will include a direct link to the courier's live tracking website.
It is strongly recommended to continuously check the updated information provided by Australia Post, available via the tracking link provided upon dispatch.
We strongly recommend downloading the free AusPost App, available for most smartphones. It allows for push notifications, so you are kept up to date with any major status changes for your deliveries, including dispatch, tracking, delays and delivery locations.
If you did not receive a shipping confirmation or cannot find an update on the tracking status, please contact our Customer Service Team.
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