My order has been "Returned To Sender". What happens now?

The first priority of both Maggie Beer Products and our courier partners is to ensure the successful delivery of your order! Occasionally however, an order will be returned to us for any of the following reasons (not limited to):

A notification was sent, but there was no response from the recipient to arrange re-delivery;
A notification was sent, but the recipient did not pick the package up from the post office or collection point;
The recipient is not known at that address or has moved;
The address details are incorrect or insufficient;
The delivery was refused;
There was no access to a secure building or complex to deliver or leave a card;
The recipient was in a hospital or hotel and has been discharged or checked out; or
There was nowhere safe to leave the parcel.

An applicable redelivery or returns fee will be passed on to you to facilitate the return, or the redelivery of the order to the same or an alternative address.
We will email you once the order has been accepted by our warehouse returns team. If you have a preferred outcome, please contact our Customer Service team.

FURTHER INFORMATION

Why have I been charged a redelivery / returns fee?

I have received a delivery notification, but what does it mean?

My order has been "Returned To Sender". What happens now?Updated 3 days ago