We are proud of the quality and presentation of our products and do everything we can to ensure that every ...

We are proud of the quality and presentation of our products and do everything we can to ensure that every recipient is happy with their delivery.&#xA0;In the event that your order arrives damaged, you have received the incorrect product, or an order with missing items, please contact our <a href="https://www.maggiebeer.com.au/contact-us" rel="undefined" target="_self">Customer Service Team</a> as soon as possible! Send through your order number with a brief description and photos of the issue, including whether or not you will require a replacement.We require photos so that we can better understand the extent of the damage or issues with the product. Receiving a copy of these photos will assist our teams in ensuring sufficient measures are in place for future orders. We are always looking for ways to improve our customer experiences and provide the best service and product!&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/my-order-arrived-damaged-faulty-what-can-i-do-1318065">My order arrived damaged / faulty. What can I do?</a><a href="https://maggie-beer.gorgias.help/en-US/i-received-an-incorrect-item-what-can-i-do-1318066">I received an incorrect item. What can I do?</a><a href="https://maggie-beer.gorgias.help/en-US/there-is-an-item-missing-from-my-order-what-can-i-do-1318067">There is an item missing from my order. What can I do?</a>

Why have you asked me for photos?

In the event that your order arrives damaged, please contact us as soon as possible with your order number and ...

We are proud of the quality and presentation of our gifts and do everything we can to ensure that every recipient is happy with their delivery.&#xA0;In the event that your order arrives damaged, please contact our <a href="https://www.maggiebeer.com.au/contact-us" rel="undefined" target="_self">Customer Service Team</a> as soon as possible! Send through your order number with a brief description and photos of the damage, including whether or not you will require a replacement.We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and&#xA0;will aim to find the best solution to resolve the issue for you.&#xA0;Please note the following conditions:<ul class="wysiwyg-text-align-justify"><li>Reasonable damage in transit to packaging is expected and is not eligible for a refund or exchange.</li><li>We will require photos to better understand the extent of the damage or issues with the product.</li><li>We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.</li><li>Please note that refunds will be processed back to the original method of payment.</li></ul>&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/how-long-will-it-take-for-me-to-receive-my-refund-1318068">How long will it take for me to receive my refund?</a><a href="https://maggie-beer.gorgias.help/en-US/the-cardboard-of-my-order-arrived-torn-why-1318047">The cardboard of my hamper arrived torn. Why?</a><a href="https://maggie-beer.gorgias.help/en-US/there-is-an-item-missing-from-my-order-what-can-i-do-1318067">There is an item missing from my order. What can I do?</a><a href="https://maggie-beer.gorgias.help/en-US/i-received-an-incorrect-item-what-can-i-do-1318066">I received an incorrect item. What can I do?</a>

My order arrived damaged / faulty. What can I do?

In the event that your order arrives incorrect, please contact us as soon as possible with your order number and ...

We are proud of the quality and presentation of our products and do everything we can to ensure that every recipient is happy with their delivery. In the event that your order arrives but it is not what you ordered, please contact our <a href="https://www.maggiebeer.com.au/contact-us" rel="undefined" target="_self">Customer Service Team</a> as soon as possible! Send through your order number with a brief description and photos of the item/s received, including whether or not you will require a replacement.We will happily replace, exchange, or issue a credit or refund depending on the circumstances and will aim to find the best solution to resolve the issue for you. In most cases, we will ask for the incorrect products to be sent back to us. We will email you a return label to cover the cost of the shipping.&#xA0;Please note the following conditions:<ul class="wysiwyg-text-align-justify"><li>Reasonable damage in transit to packaging is expected and is not eligible for a refund or exchange.</li><li>We will require photos so that we can better understand the extent of the issues with the product.</li><li>We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.</li><li>Please note that refunds will be processed back to the original method of payment.</li></ul>&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/there-is-an-item-missing-from-my-order-what-can-i-do-1318067">There is an item missing from my order. What can I do?</a><a href="https://maggie-beer.gorgias.help/en-US/how-long-will-it-take-for-me-to-receive-my-refund-1318068">How long will it take for me to receive my refund?</a><a href="https://maggie-beer.gorgias.help/en-US/the-cardboard-of-my-order-arrived-torn-why-1318047">The cardboard of my hamper arrived torn. Why?</a><a href="https://maggie-beer.gorgias.help/en-US/my-order-arrived-damaged-faulty-what-can-i-do-1318065">My order arrived damaged / faulty. What can I do?</a>

I received an incorrect item. What can I do?

In the event that your order arrives incomplete, please contact us as soon as possible with your order number and ...

We are proud of the quality and presentation of our products and do everything we can to ensure that every recipient is happy with their delivery.&#xA0;In the event that your order arrives with an item missing or its contents are incorrect, please contact our <a href="https://www.giftsaustralia.com.au/contact-us" rel="undefined" target="_self">Customer Service Team</a> as soon as possible! Send through your order number with a brief description and photos of the item/s received, including whether or not you will require a replacement.We will happily replace, exchange, or issue a credit or refund depending on the circumstances and&#xA0;will aim to find the best solution to resolve the issue for you.&#xA0;Please note the following conditions:<ul class="wysiwyg-text-align-justify"><li>Reasonable damage in transit to packaging is expected and is not eligible for a refund or exchange.</li><li>We will require photos so that we can better understand the extent of the issues with the product.</li><li>We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.</li><li>Please note that refunds will be processed back to the original method of payment.</li></ul>Please also note that if your order contains multiple items all going to the same delivery address, parcels can sometimes be separated in transit.&#xA0;If your order is being sent in more than one shipping box, you will notice in the tracking for your delivery that there is a drop-down box with &quot;Item 1 of 2&quot;, &quot;Item 2 of 2&quot; (etc.), which will give you an update of the status of each item.&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/i-received-an-incorrect-item-what-can-i-do-1318066">I received an incorrect item. What can I do?</a><a href="https://maggie-beer.gorgias.help/en-US/how-long-will-it-take-for-me-to-receive-my-refund-1318068">How long will it take for me to receive my refund?</a><a href="https://maggie-beer.gorgias.help/en-US/can-i-return-or-exchange-my-cheese-hamper-1399057">Can I return or exchange my cheese hamper?</a><a href="https://maggie-beer.gorgias.help/en-US/the-cardboard-of-my-order-arrived-torn-why-1318047">The cardboard of my hamper arrived torn. Why?</a><a href="https://maggie-beer.gorgias.help/en-US/my-order-arrived-damaged-faulty-what-can-i-do-1318065">My order arrived damaged / faulty. What can I do?</a>

There is an item missing from my order. What can I do?

Due to the biodegradable nature of the cardboard we use for our hamper boxes and wine-inserts, we find that sometim ...

We are very sorry to hear that your order was damaged in transit. We have systems in place to ensure this does not happen, though unfortunately some parcels have a rougher time during delivery.&#xA0;Due to the biodegradable nature of the cardboard we use for our hamper boxes and wine-inserts, we find that sometimes tears can occur as a result of the movement during transit.&#xA0;The cardboard inserts we use in our hampers to secure any bottles from movement are ecologically designed for single use only. They are to ensure the bottle in the hamper is not damaged during transit, though they do sometimes incur tears as a result of the movement of the tightly packed bottle.&#xA0;Please note that these cardboard inserts are optional when gifting the hamper to your recipient, so please feel free to remove the insert when gifting it forward.We are sometimes able to offer to send out replacement inserts and boxes when this occurs, though unfortunately due to the high demand of our hampers, this is not always possible and our production team may not have any spares available.&#xA0;We hope this information helps, though if the damage is significant (i.e. items falling out), please feel free to reach out to our <a href="https://www.maggiebeer.com.au/contact-us" rel="undefined" target="_self">customer service team</a>. Our team may be able to provide further information.&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/there-is-an-item-missing-from-my-order-what-can-i-do-1318067">There is an item missing from my order. What can I do?</a><a href="https://maggie-beer.gorgias.help/en-US/my-order-arrived-damaged-faulty-what-can-i-do-1318065">My order arrived damaged / faulty. What can I do?</a><a href="https://maggie-beer.gorgias.help/en-US/i-received-an-incorrect-item-what-can-i-do-1318066">I received an incorrect item. What can I do?</a>

The cardboard of my order arrived torn. Why?

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Maggie Beer Products

Details on next steps and available support.

Damaged, Faulty & Incorrect Items

Order Issues & Resolutions

How do I place a corporate order?

How can I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Is my order eligible for a bulk discount?

Can I order a custom hamper?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How can I track my corporate order?

What information do you need for a bulk order?

Corporate Delivery Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

Why haven't you responded to my enquiry yet?

How can I share my experience and feedback?

General Enquiries

How do I place an order?

Can I place an order from outside Australia?

Do I need an account to checkout?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why do I have to include my recipient's phone number?

Why can I not select my required suburb?

Do you gift wrap?

Why can I not select a preferred date?

Why are there no shipping options available?

Before You Order

Can I edit, make changes to or cancel my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After You Order

Placing an Order

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

Can I use my online gift voucher at any of Maggie's venues?

My gift voucher does not work. What do I do?

Gift Vouchers & Promotional Codes

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

Which payment methods do you accept?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

My credit card details are being declined. Why?

Why do I have a payment pending on my account statement?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Information

How do I sign up to Maggie's Food Club?

What are the benefits of being a Maggie Food Club member?

How do I reset my password?

Why do I keep getting emails from Maggie Beer Products?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

What happens when I cancel my membership?

My Account: Maggie's Food Club

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

Can I have my order delivered to a hospital?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Will all of my ordered items arrive together?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping Enquiries

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ Only

Delivery Options

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely gift?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Where can I buy the keto gummies I'm seeing advertised?

The item I want is out of stock. Will it be back in stock soon?

What do you mean by "short date, still great"?

Why have you substituted an item in my hamper?

Do your products cater to allergies or dietary requirements?

Where can I buy Maggie's products in-store?

How can I buy your products at wholesale?

Why can't I order your fridge / freezer items online?

Can I modify or customise a hamper?

Can I add a pantry item to a hamper?

Can I recycle my packaging?

What is the shelf-life of your products, when do they expire?

I have a problem with a product I bought in person. Who do I talk to?

General Product Enquiries

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Can I change the contents of my cheese hamper?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

What oven (fan-forced or non-fan-forced) do recipes use?

What measurements are used in recipes?

Recipe Enquiries

Product & Recipe Enquiries

Can I meet Maggie on my visit?

How do I book an experience at The Farm Shop?

Do I have to book to visit The Farm Shop?

How do I contact The Farm Shop?

Maggie’s Farm Shop

How do I contact The Farm Eatery?

How do I book a reservation at The Farm Eatery?

The Farm Eatery

What is The Orchard House?

How do I book accommodation at The Orchard House?

The Orchard House

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