We understand how sometimes it's a lot simpler to speak with someone when you have a question ...

We understand how sometimes it&apos;s a lot simpler to speak with someone when you have a question. For this reason, we have a dedicated Customer Service team!&#xA0;Our team is based in Sydney, Australia and can be reached during business hours - Monday through Friday, 9am to 5pm&#xA0;(excluding NSW Public Holidays) - through a few different avenues:<ul class="wysiwyg-text-align-justify"><li>Phone - simply dial 1300 459 450 and follow the prompts; or</li><li id="isPasted">Live Chat - simply click the Help&#xA0;icon located at the bottom left of your screen and follow the prompts.</li></ul>If you are trying to reach us outside of business hours, don&apos;t worry you can leave us a message!&#xA0;<ul class="wysiwyg-text-align-justify"><li>Email Form - fill out the form located on our <a href="https://www.maggiebeer.com.au/contact-us" rel="undefined" target="_self">Contact Us</a> page.</li></ul> Please note that as our system works on a &quot;time-received&quot; basis, sending multiple messages will automatically filter your form or email to the end of the list. It&apos;s always best to send one message and wait for a response! Our team works hard to respond to all enquiries and we are currently responding within one (1) business day. <hr>&#xA0;FURTHER INFORMATION<a href="/hc/en-gb/articles/6805256614415" target="_parent">Why haven&apos;t you responded to my enquiry yet?</a><a href="/hc/en-gb/articles/4545382868879" target="_parent">Can I edit, make changes to or cancel my order once it has been placed?</a><a href="https://www.maggiebeersfarmshop.com.au/contact" target="_self">Maggie Beer&apos;s Farm Shop</a>

How can I talk to a real person?

Our team works very hard to respond to all queries and concerns in a timely manner ...

Thank you for reaching out to us! Our team works very hard to respond to all queries and concerns in a timely manner, though there can be a number of reasons why our team has not yet reached out to you.&#xA0;Here are a few examples:<ul><li class="wysiwyg-text-align-justify">The contact information we have is incomplete or insufficient, i.e. an email address has been submitted as &quot;gNail&quot; vs &quot;gMail&quot;; or</li><li class="wysiwyg-text-align-justify">The email address your enquiry has been sent to was incomplete or insufficient, i.e. should be &quot;.com.au&quot;.</li></ul>&#xA0;Our team is dedicated to providing you with the absolute best support we can, though we do experience busier seasons and sometimes this can affect how quickly we respond. We aim to support each and every one of our customers within the same day, though we may sometimes take a little longer. Our team thanks you for your patience and understanding during these times!&#xA0;To help us help you, please do not submit multiple forms or emails, as this will send your query to the end of the queue! We work with a &quot;time-received&quot; system, so if you would like to speak directly with a team member, we can be reached on 1300 459 450. Our team is available Monday through Friday, from 9am to 5pm (Sydney time): <a href="https://www.maggiebeer.com.au/contact-us" rel="undefined" target="_self">Contact Us</a>&#xA0;<hr> FURTHER INFORMATION<a href="/hc/en-gb/articles/6805223446287" target="_parent">&#xA0;How can I talk to a real person?</a><a href="/hc/en-gb/articles/4545382868879" target="_parent">Can I edit, make changes to or cancel my order once it has been placed?</a>

Why haven't you responded to my enquiry yet?

We love hearing about our customers' experiences! We value all feedback, as it lets us know what you liked ...

We love hearing about our customers&apos; experiences! We value all feedback, as it lets us know what you liked and what you didn&apos;t&#x2014;we&apos;re always working towards making your experience as positive as possible!&#xA0;If you have had a negative experience with us, we would love the opportunity to help rectify and resolve the situation for you. Our Customer Service management team can be reached directly by phone, email and even live chat! All contact details can be found here: <a href="/hc/en-gb/articles/6805223446287" rel="undefined" target="_parent">Contact Us</a>. If you would like to share your positive feedback, we would love to hear it and have a few platforms where you can do so:<ul class="wysiwyg-text-align-justify"><li><a href="https://g.page/r/CSvmG-Hgha7tEAg/review" rel="undefined" target="_self">Google Reviews</a></li><li><a href="https://au.trustpilot.com/review/www.giftsaustralia.com.au" rel="undefined" target="_self">Trustpilot</a></li><li><a href="https://www.productreview.com.au/listings/gifts-australia" rel="undefined" target="_self">ProductReview</a></li></ul>&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1318100">How can I talk to a real person?</a><a href="https://maggie-beer.gorgias.help/en-US/why-haven-t-you-responded-to-my-enquiry-yet-1318057">Why haven&apos;t you responded to my enquiry yet?</a><a href="https://maggie-beer.gorgias.help/en-US/my-order-arrived-damaged-faulty-what-can-i-do-1318065">My order arrived damaged / faulty. What can I do?</a><a href="https://maggie-beer.gorgias.help/en-US/how-long-does-delivery-take-1318063">How long does delivery take?</a><a href="https://maggie-beer.gorgias.help/en-US/my-order-hasn-t-arrived-yet-what-can-i-do-1318064">My order hasn&apos;t arrived yet. What can I do?</a><a href="https://maggie-beer.gorgias.help/en-US/why-didn-t-the-courier-didn-t-leave-my-parcel-even-with-authority-to-do-so-1318104">Why didn&apos;t the courier didn&apos;t leave my parcel, even with authority to do so?</a>

How can I share my experience and feedback?

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Maggie Beer Products

Support information, including details on how to get in touch with our team and various channels for submitting feedback. Whether you have questions, need assistance, or wish to share your thoughts, you will find all the necessary resources here.

General Enquiries

How do I place a corporate order?

How can I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Is my order eligible for a bulk discount?

Can I order a custom hamper?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How can I track my corporate order?

What information do you need for a bulk order?

Corporate Delivery Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How do I place an order?

Can I place an order from outside Australia?

Do I need an account to checkout?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why do I have to include my recipient's phone number?

Why can I not select my required suburb?

Do you gift wrap?

Why can I not select a preferred date?

Why are there no shipping options available?

Before You Order

Can I edit, make changes to or cancel my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After You Order

Placing an Order

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

Can I use my online gift voucher at any of Maggie's venues?

My gift voucher does not work. What do I do?

Gift Vouchers & Promotional Codes

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

Which payment methods do you accept?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

My credit card details are being declined. Why?

Why do I have a payment pending on my account statement?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Information

How do I sign up to Maggie's Food Club?

What are the benefits of being a Maggie Food Club member?

How do I reset my password?

Why do I keep getting emails from Maggie Beer Products?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

What happens when I cancel my membership?

My Account: Maggie's Food Club

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

Can I have my order delivered to a hospital?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Will all of my ordered items arrive together?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping Enquiries

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ Only

Delivery Options

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely gift?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect item. What can I do?

There is an item missing from my order. What can I do?

The cardboard of my order arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

Where can I buy the keto gummies I'm seeing advertised?

The item I want is out of stock. Will it be back in stock soon?

What do you mean by "short date, still great"?

Why have you substituted an item in my hamper?

Do your products cater to allergies or dietary requirements?

Where can I buy Maggie's products in-store?

How can I buy your products at wholesale?

Why can't I order your fridge / freezer items online?

Can I modify or customise a hamper?

Can I add a pantry item to a hamper?

Can I recycle my packaging?

What is the shelf-life of your products, when do they expire?

I have a problem with a product I bought in person. Who do I talk to?

General Product Enquiries

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Can I change the contents of my cheese hamper?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

What oven (fan-forced or non-fan-forced) do recipes use?

What measurements are used in recipes?

Recipe Enquiries

Product & Recipe Enquiries

Can I meet Maggie on my visit?

How do I book an experience at The Farm Shop?

Do I have to book to visit The Farm Shop?

How do I contact The Farm Shop?

Maggie’s Farm Shop

How do I contact The Farm Eatery?

How do I book a reservation at The Farm Eatery?

The Farm Eatery

What is The Orchard House?

How do I book accommodation at The Orchard House?

The Orchard House

Visit Us!