If your order has just been placed and you wish to cancel or amend it, please call us immediately on 1300 459 450 ...

If your order has just been placed and you wish to cancel or amend it, please call us immediately on 1300 459 450 (between 9am and 5pm weekdays Sydney time).&#xA0;If it&apos;s outside of business hours, please fill in our contact form on our <a href="https://www.maggiebeer.com.au/contact-us" rel="undefined" target="_self" class="fr-green">Contact Us</a> page and select Order Support &amp; Changes. This will place your message at the top of the priority list so we address it as soon as possible.&#xA0;Please note that once your order has been placed, we are limited in the changes that can be made. Once your order has been dispatched, no changes are guaranteed.&#xA0;Dispatching your order means that it has left our warehouse and is on the move, in the hands of our skilled delivery partner.&#xA0;Additionally, during November and December, we will not be able to edit orders once they have been placed on the website, regardless of whether or not they have been dispatched. Our dispatch rate is almost immediate during this time of year. We&apos;re here to help and will do the best we can! Please treat our team with kindness and respect. <hr>&#xA0;FURTHER INFORMATION<a href="/hc/en-gb/articles/6805223446287" target="_parent" class="fr-green">How can I talk to a real person?</a><a href="/hc/en-gb/articles/4517920057103" target="_parent" class="fr-green">How do I return my purchase if I change my mind?</a><a href="/hc/en-gb/articles/4545384023439" target="_parent" class="fr-green">Can I add a gift card and message to my order?</a><a href="/hc/en-gb/articles/4538621017871" target="_parent" class="fr-green">What types of delivery do you offer? What does it cost?</a><a href="/hc/en-gb/articles/6805220445327" target="_parent" class="fr-green">I haven&apos;t received a confirmation email?</a>

Can I edit, make changes to or cancel my order once it has been placed?

Once you have selected Pay Now at our online checkout, your payment will be processed and your order will ...

Once you have selected Pay Now at our online checkout, your payment will be processed and your order will be placed!When successful, the checkout page will refresh to show your order number and allow you to print a receipt. You will also receive a confirmation email at the email address you provided during the checkout process, which will include a copy of your order invoice.&#xA0;&#xA0;Please double-check the shipping information once you receive this confirmation so that we may be certain your recipient receives their thoughtful gift! Should you need to make any changes, please&#xA0;<a href="https://www.maggiebeer.com.au/pages/contact">contact our team immediately</a>!&#xA0;Once your order has been dispatched (left our warehouse), you will receive a new email with a link to your live tracking information! This is the easiest way to check the most up-to-date details regarding the location of your order.&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/can-i-edit-make-changes-to-or-cancel-my-order-once-it-has-been-placed-1318059">Can I edit, make changes to or cancel my order once it has been placed?</a><a href="https://maggie-beer.gorgias.help/en-US/i-haven-t-received-a-confirmation-email-1318112">I haven&apos;t received a confirmation email?</a><a href="https://maggie-beer.gorgias.help/en-US/why-can-i-not-confirm-my-order-1318058">Why can I not confirm my order?</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-track-my-order-1318126">How do I track my order?</a>

How do I know my order has been placed?

When an order has been successfully placed, the checkout page will refresh to show your order number. We recommen ...

When an order has been successfully placed, the checkout page will refresh to show your order number. We recommend keeping a copy of this until you receive your confirmation email, which will be sent to the email address you provided during the checkout process.&#xA0; There are two main reasons you may not receive your email:<ul class="wysiwyg-text-align-justify"><li>Email address was misspelt; or</li><li>Email has been filtered through to spam / junk.</li></ul> We strongly suggest ensuring all information provided at checkout is correct before selecting Pay Now.&#xA0;<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050200-e69446be-5bcc-4b74-83e6-4d694023c3c6-mbp_checkout_paynow.png" style="width: 300px;" class="fr-fic fr-dii"> If you have checked your spam / junk folder and have still not received your confirmation email, please <a href="https://www.maggiebeer.com.au/contact-us" rel="undefined" target="_self">contact our friendly Customer Service team</a> (with your order number) as they will be able to update your email address and send you a new copy!&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="/hc/en-gb/articles/4545396017039" target="_parent">How do I know my order has been placed?</a><a href="/hc/en-gb/articles/4545382868879" target="_parent">Can I edit, make changes to or cancel my order once it has been placed?</a><a href="/hc/en-gb/articles/6804906142735" target="_parent">Why can I not confirm my order?</a><a href="/hc/en-gb/articles/4538972926351" target="_parent">How do I track my order?</a>&#xA0;

I haven't received a confirmation email?

Like most online stores, a lot happens behind the scenes to ensure the best experience for our loyal customers ...

Like most online stores, a lot happens behind the scenes to ensure the best experience for our loyal customers! Sometimes however, not all systems work in unison and though it may be rare, there is a chance an order may be duplicated in our system. This most often happens when the checkout page is refreshed before an order is confirmed.Our team works hard to prevent this, though errors can occur. We kindly ask for your understanding as we assist in providing you with a resolution.&#xA0;Please <a href="/hc/en-gb/articles/6805223446287" rel="undefined" target="_parent">contact our Customer Service Team</a> to confirm which order you would like to keep and which to cancel. <hr>&#xA0;FURTHER INFORMATION<a href="/hc/en-gb/articles/4544437686031" rel="undefined" target="_parent">Which payment methods do you accept?</a><a href="/hc/en-gb/articles/6805220445327" rel="undefined" target="_parent">I haven&apos;t received a confirmation email?</a><a href="/hc/en-gb/articles/4524713603983" target="_parent">How will I receive my refund?</a><a href="/hc/en-gb/articles/4524756618255" target="_parent">How long will it take for me to receive my refund?</a>

I have a duplicated order, what can I do?

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Maggie Beer Products

After You Order

Placing an Order

How do I place a corporate order?

How can I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Is my order eligible for a bulk discount?

Can I order a custom hamper?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How can I track my corporate order?

What information do you need for a bulk order?

Corporate Delivery Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

Why haven't you responded to my enquiry yet?

How can I share my experience and feedback?

General Enquiries

How do I place an order?

Can I place an order from outside Australia?

Do I need an account to checkout?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why do I have to include my recipient's phone number?

Why can I not select my required suburb?

Do you gift wrap?

Why can I not select a preferred date?

Why are there no shipping options available?

Before You Order

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

Can I use my online gift voucher at any of Maggie's venues?

My gift voucher does not work. What do I do?

Gift Vouchers & Promotional Codes

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

Which payment methods do you accept?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

My credit card details are being declined. Why?

Why do I have a payment pending on my account statement?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Information

How do I sign up to Maggie's Food Club?

What are the benefits of being a Maggie Food Club member?

How do I reset my password?

Why do I keep getting emails from Maggie Beer Products?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

What happens when I cancel my membership?

My Account: Maggie's Food Club

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

Can I have my order delivered to a hospital?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Will all of my ordered items arrive together?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping Enquiries

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ Only

Delivery Options

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely gift?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect item. What can I do?

There is an item missing from my order. What can I do?

The cardboard of my order arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

Where can I buy the keto gummies I'm seeing advertised?

The item I want is out of stock. Will it be back in stock soon?

What do you mean by "short date, still great"?

Why have you substituted an item in my hamper?

Do your products cater to allergies or dietary requirements?

Where can I buy Maggie's products in-store?

How can I buy your products at wholesale?

Why can't I order your fridge / freezer items online?

Can I modify or customise a hamper?

Can I add a pantry item to a hamper?

Can I recycle my packaging?

What is the shelf-life of your products, when do they expire?

I have a problem with a product I bought in person. Who do I talk to?

General Product Enquiries

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Can I change the contents of my cheese hamper?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

What oven (fan-forced or non-fan-forced) do recipes use?

What measurements are used in recipes?

Recipe Enquiries

Product & Recipe Enquiries

Can I meet Maggie on my visit?

How do I book an experience at The Farm Shop?

Do I have to book to visit The Farm Shop?

How do I contact The Farm Shop?

Maggie’s Farm Shop

How do I contact The Farm Eatery?

How do I book a reservation at The Farm Eatery?

The Farm Eatery

What is The Orchard House?

How do I book accommodation at The Orchard House?

The Orchard House

Visit Us!