I have a duplicated order, what can I do?Updated 4 days ago
Like most online stores, a lot happens behind the scenes to ensure the best experience for our loyal customers! Sometimes however, not all systems work in unison and though it may be rare, there is a chance an order may be duplicated in our system. This most often happens when the checkout page is refreshed before an order is confirmed.
Our team works hard to prevent this, though errors can occur. We kindly ask for your understanding as we assist in providing you with a resolution. Please contact our Customer Service Team to confirm which order you would like to keep and which to cancel.
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