We recommend finalising your order (including payment) before Dec 1st. Prior to submitting your order, you can select ...

<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050705-bafc7584-e86e-4137-aa31-624c20e5497f-mbp_christmas.png" style="width: 571px;" class="fr-fic fr-dib"> Christmas always approaches much faster than expected and if you&apos;re as prepared as we are, you&apos;re already planning what to gift your&#xA0;loyal clients and dedicated team members!We understand the careful thought behind selecting gifts and our aim is to ensure a delightful Christmas surprise for your recipient!We will provide shipping cut-off dates as soon as Australia Post advises them, though we recommend finalising your order (including payment) before Dec 1st. Prior to submitting your order, you can select your preferred dispatch week at checkout.<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050805-4e039335-0546-48d9-b512-a9aaeaf4322f-mbbo_preferred_dispatch_2025.png" style="width: 300px;" class="fr-fic fr-dib"> We strongly recommend selecting the end of November for your preferred dispatch week, though selecting one of the first two weeks in December (at the latest) will generally allow our team enough time to prepare your hampers before dispatch. This includes designing and printing your branded ribbon and cards.We also recommend allowing for any businesses that may close for the season. Remember, the closer to Dec-25th the busier the postal network!Please note that we ship with Australia Post for our standard and express services and the checkout dates are estimates only. The articles below may provide additional details.&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/standard-delivery-with-australia-post-1318051" class="fr-green">Standard Delivery with Australia Post</a> or <a href="https://maggie-beer.gorgias.help/en-US/express-delivery-with-australia-post-1318050" class="fr-green">Express Delivery with Australia Post</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1318074" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a><a href="https://maggie-beer.gorgias.help/en-US/what-if-no-one-is-available-at-the-delivery-address-at-the-time-of-delivery-1318158" class="fr-green">What if no one is available at the delivery address at the time of delivery?</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-track-my-order-1318126" class="fr-green">How do I track my order?</a>

What are the recommended last order dates for corporate Christmas hampers?

We are very pleased to offer the option of selecting a preferred dispatch week through our Corporate Ordering Platform ...

We are very pleased to offer the option of selecting a preferred dispatch week! Available through our <a data-fr-linked="true" href="https://corporate.maggiebeer.com.au/" id="isPasted">Corporate Ordering Platform</a>, you can select your preferred dispatch week at checkout prior to submitting your order.<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050805-4e039335-0546-48d9-b512-a9aaeaf4322f-mbbo_preferred_dispatch_2025.png" style="width: 300px;" class="fr-fic fr-dii"> We strongly recommend selecting the end of November for your preferred dispatch week, though selecting one of the first two weeks in December (at the latest) will generally allow our team enough time to prepare your hampers before dispatch. This includes designing and printing your branded ribbon and cards.We also recommend allowing for any businesses that may close for the season. Remember, the closer to Dec-25th the busier the postal network!Please note that we ship with Australia Post for our standard and express services and the checkout dates are estimates only. The articles below may provide additional details.&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/standard-delivery-with-australia-post-1318051" class="fr-green">Standard Delivery with Australia Post</a> or <a href="https://maggie-beer.gorgias.help/en-US/express-delivery-with-australia-post-1318050" class="fr-green">Express Delivery with Australia Post</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1318074" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a><a href="https://maggie-beer.gorgias.help/en-US/what-if-no-one-is-available-at-the-delivery-address-at-the-time-of-delivery-1318158" class="fr-green">What if no one is available at the delivery address at the time of delivery?</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-track-my-order-1318126" class="fr-green">How do I track my order?</a>

Can I place a corporate order now for delivery closer to Christmas?

Christmas is the busiest time of the year for us and also for our couriers! We have listed some important information to ...

Christmas is the busiest time of the year for us and also for our couriers!&#xA0;Due to the volume of parcels being sent all over Australia, delivery conditions may change during November and December. We have listed some important information to remember below.<ul><li style="font-size: 16px;">During the lead-up to Christmas, Australia Post will extend its delivery days to include Saturdays and evenings and will continue to do so until 24 December. Please note that while Australia Post&#xA0;considers business addresses, deliveries may still be attempted outside of business hours.</li><li style="font-size: 16px;">Our delivery estimates are based on delivery guarantees supplied by&#xA0;Australia Post. Please note that on rare occasions, there can be unforeseen delays, which we do everything in our power to prevent or assist in rectifying.</li><li style="font-size: 16px;">Occasionally, a Chilled or Preferred Date Delivery may not arrive on the scheduled day due to the delivery volume, despite the delivery driver&apos;s best efforts. We will not be able to refund the cost of upgraded shipping in these instances.</li><li style="font-size: 16px;">The majority of orders will arrive in time for Christmas, but there is always a risk that some may not. This could be due to a variety of reasons.</li></ul> <hr> FURTHER INFORMATION<a href="https://auspost.com.au/disruptions-and-updates/domestic-service-updates" target="_blank" rel="noopener noreferrer" class="fr-green">Australia Post: Domestic delivery disruptions and service updates</a><a href="https://maggie-beer.gorgias.help/en-US/how-can-i-track-my-corporate-order-1318073" class="fr-green">How can I track my corporate order?</a><a href="https://maggie-beer.gorgias.help/en-US/recommended-last-order-dates-for-corporate-christmas-hampers-1402729" class="fr-green">Recommended Last Order Dates for Corporate Christmas Hampers</a><a href="https://maggie-beer.gorgias.help/en-US/1318072-6a8b49bc47ce4b16aa9399b6c3ba7a69" class="fr-green">When will my Christmas corporate order be dispatched?</a>

What do I need to know about corporate Christmas deliveries?

While we have accommodated requests in the past, this is not a standard service and not something we are able to ...

While we have accommodated requests in the past, this is not a standard service and not something we are able to facilitate during the months of October, November or December.While our hampers are pre-packed for efficient dispatch, we recognise the value of a personal touch in business relationships. That&#x2019;s why we&#x2019;re excited to offer personalisation options, such as including your own branded ribbon, gift cards or letters. More information here: <a href="https://maggie-beer.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1318074" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a>Each hamper is meticulously crafted to securely hold the contents, ensuring they arrive beautifully presented and in excellent condition. Our presentation boxes not only elevate the overall appearance but also assist in minimising movement during transit, guaranteeing that your hampers reach their destination ready to impress! <hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/can-i-send-my-own-cards-to-be-included-with-my-hampers-1318129" class="fr-green">Can I send my own cards to be included with my hampers?</a><a href="https://maggie-beer.gorgias.help/en-US/can-i-personalise-the-card-message-for-each-hamper-1318119" class="fr-green">Can I personalise the card message for each hamper?</a><a href="https://maggie-beer.gorgias.help/en-US/what-are-the-recommended-last-order-dates-for-corporate-christmas-hampers-1402729" class="fr-green">What are the recommended last order dates for corporate Christmas hampers?</a>

Can I send you additional items to include in my corporate Christmas hamper order?

We are very pleased to offer the option of selecting a preferred dispatch week! Available through our <a data-fr-linked="true" href="https://corporate.maggiebeer.com.au/" class="fr-green">Corporate Ordering Platform</a>, you can select your preferred dispatch week at checkout prior to submitting your order.<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050805-4e039335-0546-48d9-b512-a9aaeaf4322f-mbbo_preferred_dispatch_2025.png" style="width: 300px;" class="fr-fic fr-dii"> Some helpful details below, which apply specifically to orders for dispatch during November and December:<ul><li style="font-size: 16px;">Orders are eligible for dispatch only once payment has been received. For direct deposit payments (bank transfers), this can take approximately 3 business days.&#xA0;</li><li style="font-size: 16px;">During November and December, we recommend making payments with a credit card to ensure quick processing.</li><li style="font-size: 16px;" id="isPasted">If you have selected a preferred dispatch week, we will dispatch your order within that week. More information here: <a href="https://maggie-beer.gorgias.help/en-US/1406182-6d3d880b57c945eea5e83ad9cf48c608" class="fr-green">What is a &quot;Preferred Dispatch Week&quot;?</a></li><li style="font-size: 16px;">If you have opted for our standard gold branding and selected &quot;Dispatch ASAP&quot; for your order, hampers will be dispatched the next available business day.</li><li style="font-size: 16px;">Orders with corporate branding selected - personalised ribbon and / or cards - will be dispatched in 2+ business days, unless a future date has been selected.</li><li style="font-size: 16px;">Orders with corporate-branded gift cards will generally not be dispatched prior to approval. If our team does not receive approval of the design prior to the week commencing December 15, we will dispatch your order.</li></ul> If you would like to discuss the specifics of your particular order, please contact our friendly Corporate Accounts team, who are happy to help!&#xA0;<a href="https://maggie-beer.gorgias.help/en-US/who-do-i-contact-for-assistance-with-my-corporate-order-1318149" class="fr-green">Who do I contact for assistance with my corporate order?</a>&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/what-are-the-recommended-last-order-dates-for-corporate-christmas-hampers-1402729" class="fr-green">What are the recommended last order dates for corporate Christmas hampers?</a><a href="https://maggie-beer.gorgias.help/en-US/what-do-i-need-to-know-about-corporate-christmas-deliveries-1402728" class="fr-green">What do I need to know about corporate Christmas deliveries?</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1318074" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-track-my-order-1318126" class="fr-green">How do I track my order?</a>

When will my Christmas corporate order be dispatched?

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Maggie Beer Products

Be prepared for the end-of-year gifting season, including recommended lead time.

A Very Corporate Christmas

Corporate Enquiries

How do I place a corporate order?

How can I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Is my order eligible for a bulk discount?

Can I order a custom hamper?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How can I track my corporate order?

What information do you need for a bulk order?

Corporate Delivery Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

How can I talk to a real person?

Why haven't you responded to my enquiry yet?

How can I share my experience and feedback?

General Enquiries

How do I place an order?

Can I place an order from outside Australia?

Do I need an account to checkout?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why do I have to include my recipient's phone number?

Why can I not select my required suburb?

Do you gift wrap?

Why can I not select a preferred date?

Why are there no shipping options available?

Before You Order

Can I edit, make changes to or cancel my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After You Order

Placing an Order

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

Can I use my online gift voucher at any of Maggie's venues?

My gift voucher does not work. What do I do?

Gift Vouchers & Promotional Codes

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

Which payment methods do you accept?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

My credit card details are being declined. Why?

Why do I have a payment pending on my account statement?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Information

How do I sign up to Maggie's Food Club?

What are the benefits of being a Maggie Food Club member?

How do I reset my password?

Why do I keep getting emails from Maggie Beer Products?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

What happens when I cancel my membership?

My Account: Maggie's Food Club

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

Can I have my order delivered to a hospital?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Will all of my ordered items arrive together?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping Enquiries

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ Only

Delivery Options

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely gift?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect item. What can I do?

There is an item missing from my order. What can I do?

The cardboard of my order arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

Where can I buy the keto gummies I'm seeing advertised?

The item I want is out of stock. Will it be back in stock soon?

What do you mean by "short date, still great"?

Why have you substituted an item in my hamper?

Do your products cater to allergies or dietary requirements?

Where can I buy Maggie's products in-store?

How can I buy your products at wholesale?

Why can't I order your fridge / freezer items online?

Can I modify or customise a hamper?

Can I add a pantry item to a hamper?

Can I recycle my packaging?

What is the shelf-life of your products, when do they expire?

I have a problem with a product I bought in person. Who do I talk to?

General Product Enquiries

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Can I change the contents of my cheese hamper?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

What oven (fan-forced or non-fan-forced) do recipes use?

What measurements are used in recipes?

Recipe Enquiries

Product & Recipe Enquiries

Can I meet Maggie on my visit?

How do I book an experience at The Farm Shop?

Do I have to book to visit The Farm Shop?

How do I contact The Farm Shop?

Maggie’s Farm Shop

How do I contact The Farm Eatery?

How do I book a reservation at The Farm Eatery?

The Farm Eatery

What is The Orchard House?

How do I book accommodation at The Orchard House?

The Orchard House

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