Sending a cheese hamper as a gift is the ultimate luxury, but please ensure your recipient is available to take delivery ...

<section id="isPasted">Sending a cheese hamper as a gift is the ultimate luxury, but please ensure your recipient is available to take delivery. Fresh cheeses are perishable goods, and we want to be sure your gift is received for optimum freshness.&#xA0;As we use a specialised chilled delivery service (Home Delivery Services), the delivery process is a little different and a delivery fee will apply. Please see the following for additional information:<ul><li style="font-size: 16px;">When you place an order for a cheese hamper, you will be asked to select a preferred delivery date. If you do not select one, it will pre-fill to the next available date. Please note that delivery is available on select days only.</li><li style="font-size: 16px;">Your hamper will be kept chilled in our refrigerated units until dispatch date. The date of dispatch - when it leaves our warehouse - depends entirely on your delivery date and location.</li><li style="font-size: 16px;">Our courier will collect your hamper from us in their scheduled collection and send it in your direction! Once it&apos;s with our courier, our team cannot make any changes to your order.&#xA0;</li><li style="font-size: 16px;">Our courier will then attempt delivery to the recipient&apos;s address. If no-one is available to accept the delivery and there is no safe &amp; cool place to leave your cheese, the courier will return your hamper to their chilled van to return to their depot.</li><li style="font-size: 16px;">A second delivery will then be attempted in the next scheduled run to your area. If there is still no-one available to accept the parcel, or if there are any issues, your hamper will then be returned to our warehouse. If this is the case, please contact our <a href="https://maggie-beer.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1318100" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline rgb(0, 0, 0);">Customer Service Team.</a></li><li style="font-size: 16px;">&quot;Authority to Leave&quot; is granted on all orders shipped with HDS, even if &quot;Signature Required&quot; is selected. When an &quot;Authority to Leave&quot; has been given, a delivery may be left in a safe space on the premises.&#xA0;</li><li style="font-size: 16px;">Proof of Delivery will be provided as a photo only.</li></ul>Cheese develops its full flavour at room temperature, and there is no reason to be concerned about short stays outside of the fridge. In fact, cheese is best served at room temperature, and should be left out of the fridge for at least an hour before it is eaten.If you are concerned that your recipient won&apos;t be home until evening, you can suggest they leave a large esky at the door for the courier to use.&#xA0;Please note that due to the perishable nature of the contents in our cheese hampers, we do not offer refunds or exchanges on our chilled hampers.&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/chilled-delivery---cheese-hampers-1395807" style=" text-decoration: underline rgb(0, 0, 0);">Chilled Delivery - Cheese Hampers</a><a href="https://maggie-beer.gorgias.help/en-US/is-it-safe-to-send-a-cheese-hamper-as-a-gift-in-the-mail-1399036">Is it safe to send a cheese hamper as a gift in the mail?</a><a href="https://maggie-beer.gorgias.help/en-US/can-i-return-or-exchange-my-cheese-hamper-1399057">Can I return or exchange my cheese hamper?</a><a href="https://maggie-beer.gorgias.help/en-US/what-is-authority-to-leave-atl-1318043" style=" text-decoration: underline rgb(0, 0, 0);">What Is Authority to Leave (ATL)?</a></section><footer> </footer>

What do I need to know about the delivery of my cheese hamper?

The Maggie Beer cheeses included in our hampers are made fresh and have an approximate refrigerated 'best by' ...

<section id="isPasted">The Maggie Beer cheeses included in our hampers are made fresh and have an approximate refrigerated &apos;best by&apos; shelf life of 23 days. Cheese ripens and develops its characteristic flavours over time, and will be at peak flavour if enjoyed close to the &apos;best by&apos; date.Don&apos;t be concerned if the cheeses in your hamper are close to their best-by date. This just means your cheese-lover can enjoy a full-flavoured and mature cheese! The &apos;best before&apos; date should be used only as a guide and is not the same as a &apos;use by&apos; date. Cheese gets better with age!If you want to wait and enjoy your cheese at a later date, use your best judgement. Generally, if a cheese looks good and smells good, we find that it tastes good too!&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/what-do-i-need-to-know-about-the-delivery-of-my-cheese-hamper-1396025" style=" text-decoration: underline rgb(0, 0, 0);">What do I need to know about the delivery of my cheese hamper?</a>Can I return or exchange my cheese hamper?</section>

When will my cheese expire? What is the 'best before' date?

With more than a decade of experience, we have developed a range of exquisite hampers to suit all recipients ...

<section id="isPasted"><section id="isPasted">With more than a decade of experience, we have developed a range of exquisite hampers to suit all recipients, occasions and price points. While we do not offer one-off custom hamper orders, each hamper is filled with products hand-chosen by our experienced team to ensure the highest quality. Thank you for trusting our expertise!&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/can-i-edit-make-changes-to-or-cancel-my-order-once-it-has-been-placed-1318059">Can I edit, make changes to or cancel my order once it has been placed?</a></section></section>

Can I change the contents of my cheese hamper?

Our cheese gift hampers are designed to make delivery safe and easy, even in Australia over summer! Maggie's ...

<section id="isPasted"><section id="isPasted"><section id="isPasted">Our cheese gift hampers are designed to make delivery safe and easy, even in Australia over summer!Maggie&apos;s cheese hampers are sent in insulated packaging with a specialised chilled delivery service to ensure your gift arrives beautifully presented and in the best condition. Your selection of cheese is safely stored inside a gorgeous, reusable Maggie Beer-branded cooler bag that your recipient will love!The cheese hampers are shipped with a specialised chilled courier to ensure the freshness of your items. Please note that this is at an additional cost, as the temperature needs to be maintained for the duration of transit.&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/chilled-delivery---cheese-hampers-1395807" style=" text-decoration: underline rgb(0, 0, 0);">Chilled Delivery - Cheese Hampers</a><a href="https://maggie-beer.gorgias.help/en-US/what-do-i-need-to-know-about-the-delivery-of-my-cheese-hamper-1396025" style=" text-decoration: underline rgb(0, 0, 0);">What do I need to know about the delivery of my cheese hamper?</a><a href="https://maggie-beer.gorgias.help/en-US/where-can-i-ship-my-cheese-hampers-to-1399038">Where can I ship my cheese hampers to?</a></section></section></section>

Is it safe to send a cheese hamper as a gift in the mail?

As requested at checkout, your cheese hamper will be delivered straight to your door in a refrigerated vehicle ...

<section id="isPasted"><section id="isPasted"><section id="isPasted"><section id="isPasted">As requested at checkout, your cheese hamper will be delivered straight to your door by Home Delivery Service (HDS) in a refrigerated vehicle between 7 a.m. and 6 p.m. on your preferred date.Delivery is dependent upon location and may only be available for specific days of the week.&#xA0;To check if delivery is available in your area, add a cheese hamper to your cart and view the checkout page. Then, enter the delivery postcode for a price and delivery estimate.&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/chilled-delivery---cheese-hampers-1395807" style=" text-decoration: underline rgb(0, 0, 0);">Chilled Delivery - Cheese Hampers</a><a href="https://maggie-beer.gorgias.help/en-US/what-do-i-need-to-know-about-the-delivery-of-my-cheese-hamper-1396025" style=" text-decoration: underline rgb(0, 0, 0);">What do I need to know about the delivery of my cheese hamper?</a><a href="https://maggie-beer.gorgias.help/en-US/where-can-i-ship-my-cheese-hampers-to-1399038">Where can I ship my cheese hampers to?</a><a href="https://maggie-beer.gorgias.help/en-US/is-it-safe-to-send-a-cheese-hamper-as-a-gift-in-the-mail-1399036">Is it safe to send a cheese hamper as a gift in the mail?</a></section></section></section></section>

When will my cheese hamper arrive?

For the freshest possible cheese delivery, we offer refrigerated courier delivery for cheese hampers in ...

<section id="isPasted"><section id="isPasted"><section id="isPasted"><section id="isPasted"><section id="isPasted">For the freshest possible cheese delivery, we offer refrigerated courier delivery for cheese hampers in Melbourne, Sydney, Brisbane, Canberra, Adelaide and major regional cities.To check if delivery is available in your area, just check the map below or simply add a cheese hamper to your cart and view the checkout page. Enter your postcode for a price and delivery estimate.&#xA0;Please note: Depending on your shipping location, delivery may only be available for specific days of the week.&#xA0;&#xA0;<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050602-d65668e1-029d-4744-b933-f76e1674568e-33baf7f6-7569-4a80-9309-7a598709a937.png" class="fr-fic fr-dii">&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/chilled-delivery---cheese-hampers-1395807" style=" text-decoration: underline rgb(0, 0, 0);">Chilled Delivery - Cheese Hampers</a><a href="https://maggie-beer.gorgias.help/en-US/what-do-i-need-to-know-about-the-delivery-of-my-cheese-hamper-1396025" style=" text-decoration: underline rgb(0, 0, 0);">What do I need to know about the delivery of my cheese hamper?</a><a href="https://maggie-beer.gorgias.help/en-US/when-will-my-cheese-hamper-arrive-1399037">When will my cheese hamper arrive?</a><a href="https://maggie-beer.gorgias.help/en-US/is-it-safe-to-send-a-cheese-hamper-as-a-gift-in-the-mail-1399036">Is it safe to send a cheese hamper as a gift in the mail?</a></section><footer> </footer></section></section></section></section>

Where can I ship my cheese hampers to?

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Maggie Beer Products

Chilled Products

Product & Recipe Enquiries

How do I place a corporate order?

How can I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Is my order eligible for a bulk discount?

Can I order a custom hamper?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How can I track my corporate order?

What information do you need for a bulk order?

Corporate Delivery Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

Why haven't you responded to my enquiry yet?

How can I share my experience and feedback?

General Enquiries

How do I place an order?

Can I place an order from outside Australia?

Do I need an account to checkout?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why do I have to include my recipient's phone number?

Why can I not select my required suburb?

Do you gift wrap?

Why can I not select a preferred date?

Why are there no shipping options available?

Before You Order

Can I edit, make changes to or cancel my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After You Order

Placing an Order

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

Can I use my online gift voucher at any of Maggie's venues?

My gift voucher does not work. What do I do?

Gift Vouchers & Promotional Codes

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

Which payment methods do you accept?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

My credit card details are being declined. Why?

Why do I have a payment pending on my account statement?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Information

How do I sign up to Maggie's Food Club?

What are the benefits of being a Maggie Food Club member?

How do I reset my password?

Why do I keep getting emails from Maggie Beer Products?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

What happens when I cancel my membership?

My Account: Maggie's Food Club

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

Can I have my order delivered to a hospital?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Will all of my ordered items arrive together?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping Enquiries

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ Only

Delivery Options

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely gift?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect item. What can I do?

There is an item missing from my order. What can I do?

The cardboard of my order arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

Where can I buy the keto gummies I'm seeing advertised?

The item I want is out of stock. Will it be back in stock soon?

What do you mean by "short date, still great"?

Why have you substituted an item in my hamper?

Do your products cater to allergies or dietary requirements?

Where can I buy Maggie's products in-store?

How can I buy your products at wholesale?

Why can't I order your fridge / freezer items online?

Can I modify or customise a hamper?

Can I add a pantry item to a hamper?

Can I recycle my packaging?

What is the shelf-life of your products, when do they expire?

I have a problem with a product I bought in person. Who do I talk to?

General Product Enquiries

What oven (fan-forced or non-fan-forced) do recipes use?

What measurements are used in recipes?

Recipe Enquiries

Can I meet Maggie on my visit?

How do I book an experience at The Farm Shop?

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Maggie’s Farm Shop

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The Farm Eatery

What is The Orchard House?

How do I book accommodation at The Orchard House?

The Orchard House

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